Refund policy

Refund & Return Policy | PAWsitively Organic Dog Bakery

Thank you for shopping with PAWsitively Organic Dog Bakery! 🐾

We take pride in creating handmade, small-batch organic dog treats and carefully preparing every order. Your satisfaction and your pup's happiness are important to us.

Please review our return, refund, and cancellation policies below.

Dog Treats & Food Products

All dog treats and food products are final sale and non-returnable due to food safety and quality considerations.

This includes muffins, donuts, pupcakes, cakes, jerky, EmPAWnadas, decorated cookies, training treats, and other edible products.

For safety reasons, we cannot accept returned food products for resale.

However, if your order arrives damaged, defective, incorrect, or otherwise has a quality issue, please contact us so we can review the situation and provide an appropriate resolution.

Damaged, Incorrect, or Defective Orders

We carefully inspect and package our products before shipping.

If something isn't right with your order, please contact us as soon as possible, preferably within 48 hours of delivery for food products.

Email: info@pawsitivelyorganicdogbakery.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the affected products and packaging, if available

Once reviewed, we may offer a replacement, refund, or store credit, depending on the circumstances and your applicable consumer rights.

We want every customer to feel confident ordering from our bakery.

Allergies & Ingredient Sensitivities

We encourage customers to review the ingredients listed on each product page before purchasing.

If your dog has known food allergies or sensitivities, please contact us before placing an order with any ingredient questions.

We cannot accept returns of food products due to a change of mind or an ingredient preference after purchase.

This does not affect your rights if a product is incorrectly described, defective, or otherwise fails to meet applicable legal requirements.

Order Cancellations

Regular one-time orders may be canceled within 2 hours of purchase, provided preparation or processing has not begun.

Once an order has entered production, cancellation may no longer be possible.

For recurring subscription orders, please refer to our separate Subscription Cancellation Policy.

If you need assistance, contact us promptly at info@pawsitivelyorganicdogbakery.com.

Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, porch, or designated delivery area.

  2. Check with neighbors, building management, or your mailroom.

  3. Allow up to 24 hours for potential carrier delivery updates.

  4. Contact the shipping carrier to report the missing package.

  5. Contact us if you need additional assistance.

We will work with you and the carrier to investigate missing shipments and review appropriate next steps.

Returned-to-Sender Packages

Please double-check your shipping address before completing your purchase.

If a package is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the order.

Food products returned due to customer-provided address errors are generally not eligible for a refund.

If an address error was caused by us, please contact us so we can correct the issue.

Print-on-Demand Products

Wall Art, Mugs, Stickers, Apparel & Other Custom-Printed Merchandise

Our print-on-demand products are made specifically for each order.

Because these items are produced on demand, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color or design selected by the customer

  • Customer ordering errors

  • Minor color variations caused by different screen settings

Damaged, Defective, or Incorrect Merchandise

If your print-on-demand order arrives damaged, defective, misprinted, or incorrect due to a fulfillment error, please contact us promptly, preferably within 5 days of delivery.

Email: info@pawsitivelyorganicdogbakery.com

Please include:

  • Your order number

  • Photographs of the item

  • Photographs of the packaging, if available

  • A description of the issue

Once reviewed, we will arrange an appropriate replacement or refund when warranted.

Our policy does not limit any rights or remedies available under applicable consumer protection laws.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Questions? We're Here to Help!

If you have any questions or concerns about your order, please contact us.

Email: info@pawsitivelyorganicdogbakery.com

We appreciate every customer who supports our small business and will always do our best to provide quality products and thoughtful customer service.

Thank you for choosing PAWsitively Organic Dog Bakery! 🐾💕