Frequently Asked Questions | PAWsitively Organic Dog Bakery

Welcome to Our Bakery! 🐾

Hi! I'm the baker behind PAWsitively Organic Dog Bakery, and this is Finn, our Golden Retriever and Chief Flavor Officer! 🐶💕

Every treat is lovingly handmade in small batches in our New Jersey kitchen using carefully selected, organic and human-grade ingredients whenever possible.

No artificial preservatives, fillers, corn, or soy. Just delicious treats made with love for the dogs who make our lives so special!

Where are your dog treats made?

All our dog treats are handmade in small batches in New Jersey, USA.

We bake, decorate, and package our treats with care to ensure every order meets our quality standards.

Are your treats organic?

We use organic ingredients whenever possible and prioritize quality, human-grade ingredients.

Each product page includes its ingredient list so you know exactly what you're giving your pup.

Do your treats contain preservatives or artificial ingredients?

Our dog treats are made without artificial preservatives, corn, soy, or GMOs.

We believe in keeping ingredients simple and recognizable.

Are your treats suitable for dogs with sensitive stomachs?

Many of our treats feature simple ingredient combinations that may be suitable for dogs with certain dietary sensitivities.

However, every dog is different. We recommend reviewing each product's ingredients and consulting your veterinarian if your dog has known allergies or special dietary needs.

Our kitchen handles ingredients including wheat, peanuts, dairy, and eggs.

Can humans eat your dog treats?

Although we use human-grade ingredients, our treats are formulated and sold specifically for dogs and are not intended for human consumption.

What is the shelf life of your treats?

Shelf life depends on the product and how it is stored.

Fresh-Baked Perishable Treats

• Refrigerated: Up to 7 days

• Frozen: Up to 6 months

Baked & Dehydrated Treats

• Up to 6 months when properly stored

• Keep in a cool, dry place away from direct sunlight

Jerky Treats

• Up to 4 months when properly stored

• Refrigeration may help maintain freshness after opening

Some specialty products have different storage requirements. Always follow the instructions provided with your order.

How should I store fresh muffins, donuts, and other perishable treats?

For longer storage, we recommend freezing perishable treats in an airtight, freezer-safe container.

Many customers serve treats directly from the freezer or allow them to thaw for approximately 10–15 minutes for a softer texture.

Refrigerate or freeze promptly upon delivery and follow the product's storage instructions.

Do you offer birthday and special occasion treats?

Absolutely! 🎂🐾

We offer a variety of birthday and celebration treats, including decorated cookies, cakes, and seasonal favorites.

Check our website for available designs and special occasion products.

Do you offer a monthly subscription box?

Yes!

Finn's Monthly Organic Treat Box is a fun way to surprise your pup with a selection of our handmade treats.

Each box includes a variety of treats selected for your furry family member.

Subscription details, billing options, and cancellation information are available on the subscription product page and in our Subscription Cancellation Policy.

Do you offer wholesale?

Yes! We love partnering with pet boutiques, dog bakeries, gift shops, and other retailers.

For wholesale inquiries, please visit our Wholesale page or email us at info@pawsitivelyorganicdogbakery.com.

Do you ship nationwide?

Yes! We ship throughout the United States.

We also offer shipping to Canada for select eligible shelf-stable, nonperishable treats.

International shipping restrictions and availability may vary by product.

How long does it take to receive my order?

Because our treats are handmade, please allow 5–7 business days for order processing, excluding weekends and holidays.

Shipping transit time is additional and depends on your location and the carrier.

Once your order ships, you'll receive a confirmation email with tracking information.

FREE standard U.S. shipping on eligible orders of $45 or more!

For additional information, please review our Shipping Policy.

Which shipping carriers do you use?

We primarily use USPS and UPS.

We select the shipping service based on your package, destination, and product requirements.

How do you ship treats during warm weather?

During warmer months, we may use insulated packaging, ice packs, or additional protective materials for temperature-sensitive products.

These precautions help protect your treats during transit and do not necessarily mean the products require refrigeration.

Please bring your package indoors promptly after delivery and follow the storage instructions for each product.

Do you offer local pickup?

Yes! Local pickup is available for eligible orders when offered at checkout.

Please wait for confirmation that your order is ready before arriving.

What if my order arrives damaged or incorrect?

We take great care when packaging every order, but occasionally shipping issues happen.

If your order arrives damaged or incorrect, please contact us promptly, preferably within 48 hours of delivery for food products.

Email info@pawsitivelyorganicdogbakery.com with your order number, a description of the issue, and photographs if available.

We'll review the situation and work toward an appropriate resolution.

Please see our Refund & Return Policy for complete details.

Can I return dog treats?

For food safety and quality reasons, dog treats and other edible products are generally final sale and non-returnable.

If something arrives damaged, defective, or incorrect, please contact us so we can help.

Our full Refund & Return Policy explains the details.

Where can I find you in person?

We love meeting fellow dog lovers at farmers markets, craft fairs, festivals, and seasonal events throughout New Jersey!

Visit our Events – Where to Find Us page for upcoming appearances.

You might even get to meet Finn, our Chief Flavor Officer! 🐶

How can I contact you?

We're always happy to help!

Email: info@pawsitivelyorganicdogbakery.com

Location: New Jersey, USA

Response Time: Typically within 24–48 hours on business days.

You can also reach us through our Contact Us page.

Store Policies

For complete information about your purchases and how we operate, please review the following policies available through our website:

• Shipping Policy

• Refund & Return Policy

• Privacy Policy

• Terms of Service

• Subscription Cancellation Policy

Thank you for supporting PAWsitively Organic Dog Bakery and letting us bake something special for your furry family member!

Handmade with love, one paw at a time! 🐾💕